boru 01 FAQ
Liga 1 fixtures, live-dealer table scheduling, payment processing, account verification, and game-rule clarification are among the most common topics users ask about on boru 01. Our platform handles football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile)—each with distinct rules and settlement windows.
This FAQ resolves frequent questions about account setup, KYC verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, game categories, bonus terms, security, and technical support. Our answers are drawn from real user inquiries and our platform documentation.
Browse the accordion sections below to find your answer. If your question is not listed here, contact our support team via in-app chat or email—we respond during business hours. For specific legal or regulatory questions, see our Legal notice and Terms of use pages.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and marketsfootball betting, live-dealer tables, slots, esports markets, bonus terms
- Security and supportaccount protection, password reset, support tickets, jurisdiction compliance
Find answers to the most common questions about opening an account, verifying your identity, making deposits and withdrawals, understanding game rules, and accessing support on boru 01. If you need further help, our support team is available via in-app chat.
Account and registration
We require three documents for KYC verification on boru 01: a government-issued ID (passport, national ID card, or driver's license), proof of address (recent utility bill or bank statement dated within the last three months), and a selfie holding your ID. Upload photos or scans via your account dashboard. Our team typically reviews documents within 1–2 hours during business hours. If you submit from Jakarta, Surabaya, Bandung, Medan, or Semarang, processing is the same. Verification must be completed before you can withdraw funds.
We require three documents for KYC verification on boru 01: a government-issued ID (passport, national ID card, or driver's license), proof of address (recent utility bill or bank statement dated within the last three months), and a selfie holding your ID. Upload photos or scans via your account dashboard. Our team typically reviews documents within 1–2 hours during business hours. If you submit from Jakarta, Surabaya, Bandung, Medan, or Semarang, processing is the same. Verification must be completed before you can withdraw funds.
Click the "Forgot password?" link on the Member login page. Enter your registered email address and we will send a password-reset link within minutes. Follow the link, create a new password (minimum 8 characters, mix of upper, lower, and numbers), and confirm. If you do not receive the email, check your spam folder or contact support via in-app chat. You must complete verification to reset your password.
Click the "Forgot password?" link on the Member login page. Enter your registered email address and we will send a password-reset link within minutes. Follow the link, create a new password (minimum 8 characters, mix of upper, lower, and numbers), and confirm. If you do not receive the email, check your spam folder or contact support via in-app chat. You must complete verification to reset your password.
Payments and transactions
We do not charge fees on deposits or withdrawals. However, your payment provider (bank, e-wallet, or QRIS gateway) may apply its own fees—these are set by the payment provider, not by boru 01. When you deposit or withdraw, the system displays any applicable third-party fees before you confirm the transaction. Compare rates across payment methods: e-wallet, mobile banking, local payment, and online payment often have lower or zero fees, while bank transfers via e-wallet, mobile banking, local payment, or online payment may vary by account type and transfer amount.
We do not charge fees on deposits or withdrawals. However, your payment provider (bank, e-wallet, or QRIS gateway) may apply its own fees—these are set by the payment provider, not by boru 01. When you deposit or withdraw, the system displays any applicable third-party fees before you confirm the transaction. Compare rates across payment methods: e-wallet, mobile banking, local payment, and online payment often have lower or zero fees, while bank transfers via e-wallet, mobile banking, local payment, or online payment may vary by account type and transfer amount.
Yes. boru 01 supports bank transfers from e-wallet, mobile banking, local payment, and online payment. Select your bank from the deposit method list in your account. You will be given a unique transfer reference code and a receiving account number; include the reference code in the transfer memo so we can match the deposit to your account automatically. Transfers typically settle within subject to verification to 2 hours during banking hours. Outside banking hours (nights, weekends, public holidays like Idul Fitri or Nyepi), settlement may take longer. Always verify the account holder name and code before sending.
Yes. boru 01 supports bank transfers from e-wallet, mobile banking, local payment, and online payment. Select your bank from the deposit method list in your account. You will be given a unique transfer reference code and a receiving account number; include the reference code in the transfer memo so we can match the deposit to your account automatically. Transfers typically settle within subject to verification to 2 hours during banking hours. Outside banking hours (nights, weekends, public holidays like Idul Fitri or Nyepi), settlement may take longer. Always verify the account holder name and code before sending.
Games and markets
boru 01 offers four main game categories. Sportsbook: football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, and MotoGP with live updates. Live-dealer tables: blackjack, roulette, baccarat, and Dragon Tiger in HD multi-camera studios. Slots: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with certified random-number generators. Esports: Mobile Legends, Free Fire, and PUBG Mobile markets. Each category has its own settlement rules and withdrawal processing. Access all categories from the main menu after logging in.
boru 01 offers four main game categories. Sportsbook: football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, and MotoGP with live updates. Live-dealer tables: blackjack, roulette, baccarat, and Dragon Tiger in HD multi-camera studios. Slots: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with certified random-number generators. Esports: Mobile Legends, Free Fire, and PUBG Mobile markets. Each category has its own settlement rules and withdrawal processing. Access all categories from the main menu after logging in.
Bonus offers on boru 01 vary by account status and promotion period. All bonus terms are disclosed when you receive the offer; read them carefully before accepting. Typical terms may include a minimum deposit amount, a turnover requirement (number of times you must play through the bonus amount before withdrawing), game restrictions (bonus may apply only to certain markets), and an expiration date. Bonuses cannot be withdrawn directly—only winnings from bonus play. Contact support if you have questions about a specific offer before you claim it.
Bonus offers on boru 01 vary by account status and promotion period. All bonus terms are disclosed when you receive the offer; read them carefully before accepting. Typical terms may include a minimum deposit amount, a turnover requirement (number of times you must play through the bonus amount before withdrawing), game restrictions (bonus may apply only to certain markets), and an expiration date. Bonuses cannot be withdrawn directly—only winnings from bonus play. Contact support if you have questions about a specific offer before you claim it.
Security and support
If you cannot log in, see unauthorized transactions, or suspect your account has been compromised, stop accessing boru 01 immediately and contact support via email or phone (available during business hours). Do not attempt to reset your password if you suspect a breach—contact us first so we can secure the account. We will verify your identity and review account activity. If fraudulent activity is confirmed, we will reverse unauthorized transactions and help you regain control. Always keep your password and verification details private.
If you cannot log in, see unauthorized transactions, or suspect your account has been compromised, stop accessing boru 01 immediately and contact support via email or phone (available during business hours). Do not attempt to reset your password if you suspect a breach—contact us first so we can secure the account. We will verify your identity and review account activity. If fraudulent activity is confirmed, we will reverse unauthorized transactions and help you regain control. Always keep your password and verification details private.
Log in to your boru 01 account and select "Support" or the chat icon in the bottom-right corner. Describe your issue in detail and include any relevant account or transaction information. Our support team will respond during business hours—typically within subject to verification to 2 hours. For urgent issues outside business hours, send an email and we will prioritize it when available. Alternatively, check this FAQ page first; many common issues are answered here. Provide your username or registered email when contacting us so we can quickly locate your account.
Log in to your boru 01 account and select "Support" or the chat icon in the bottom-right corner. Describe your issue in detail and include any relevant account or transaction information. Our support team will respond during business hours—typically within subject to verification to 2 hours. For urgent issues outside business hours, send an email and we will prioritize it when available. Alternatively, check this FAQ page first; many common issues are answered here. Provide your username or registered email when contacting us so we can quickly locate your account.